24/7 Physician Consultations
Improving access to quality care while reducing costs to members and benefit plans
American Health’s 24/7 Physician Consultations provides members with around-the-clock access to licensed physicians while reducing claims costs for benefits plans. The service reduces unnecessary visits to the doctor, urgent care and emergency room and correlates to reduced sick-leave absenteeism and less time off work. 24/7 Physician Consultations allows members to receive diagnoses, medical advice, treatment recommendations and even prescription medications when appropriate.
Members can use 24/7 Physician Consultations:
- For common, acute conditions that can be treated without a face-to-face visit
- From anywhere — at home, at work or on the road
- After hours — during the evening, on weekends or holidays
- When they cannot reach their primary care physician
- If they are unable to access care due to inclement weather or a remote location
American Health partners with Teladoc, the first and largest telemedicine provider in the U.S., to offer 24/7 Physician Consultations. Teladoc is NCQA certified for credentialing and offers members access to experienced, licensed, U.S.-based physicians. Members can speak with a Teladoc physician through phone or video and can also access the service through a mobile app that is available on all Apple and Android devices.
Following a consultation with a physician, members can utilize Teladoc’s Message Center, which has information on the member’s diagnosis, post-consult care directions and allows members to ask follow-up questions.
Product Highlights
- Convenient, timely consultations available to members anytime
- Reduces claims costs for benefits plans and saves members time and out-of-pocket costs
- Offers a fast, affordable alternative for minor medical problems and health issues
- All physicians are licensed, board certified and based in the U.S.
- Available for members at home, at work or traveling
What is Teladoc?