Privacy Statement

Your right to privacy is important to us at American Health and we are committed to maintaining the privacy and security of your personal information while visiting our website. This privacy statement is intended to inform you about how we collect, use, share and protect information.


What Information Do We Collect?
If your only activities while visiting this website are to browse the website or download information, our system will only store certain information about your visit. This information does not identify you personally. This information would only be used in aggregate to help us improve this website and tell us the number of visitors to this website. When you visit and navigate this website and when you communicate with us via this website, we will not collect personal information about you unless you provide that information to us voluntarily. Personal information that you may provide via this website will be used solely for the purpose stated on the page where it is collected. We will not sell, license, transmit or disclose this information unless (a) expressly authorized by you, (b) necessary to enable American Health contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.


How Do We Use the Information We Collect?
The information we gather during your visit to this website is used in the following ways:

  • Respond to your requests
  • Determine the need for new programs and services
  • Monitor and improve our customer service efforts
  • Monitor, review, measure and analyze website utilization
  • Modify and enhance this website
  • Improve the content and design of this website

If there are third parties that process American Health data, we will require them to comply with American Health privacy policies and not use our customer information for any purpose other than to fulfill their business obligation. American Health does not sell personally identifiable information to third party marketers.


Many commercial website owners use what is known as “cookie” technology. A cookie is a small amount of data that is sent to your browser from a web server and then stored on your computer’s hard drive to allow the website owner to know how often someone visits their site and the activities they conduct while on the website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. American Health does not use cookies to store or collect information on this website.


American Health employs industry-recognized security safeguards to protect the personally identifiable information that you provide to us from loss, misuse and unauthorized alteration. We protect personally identifiable information stored on this website’s servers from unauthorized access using commercially available computer security products (e.g., firewalls), as well as carefully developed security procedures and practices. We welcome your comments or questions about this website and have provided an e-mail link for that purpose, below. We will share your comments with those staff members most capable of addressing your questions and concerns.

Please note that if you send a non-encrypted Internet e-mail communication, it may be accessed and viewed by others, without your knowledge or permission, while in transit to American Health. To ensure protection of your privacy, please do not use e-mail to communicate information to us that you consider confidential.


Linking to Other Sites
From time to time, American Health may provide links to other websites, not owned or controlled by American Health, that we think might be helpful or of interest to you. However, we cannot be responsible for the privacy practices of other websites or the content or accuracy of the information on those websites. Links to various non-American Health websites do not constitute or imply endorsement by American Health of such websites, any products or services described on those websites, or of any other material contained in them.


Children's Information
The American Health website is not a site that publishes content that is targeted to children, and we do not knowingly collect, use or disclose personally identifiable data on children under the age of 13.


How to Contact Us
If you have any questions about this privacy statement, our information handling practices, or any other aspects of your privacy, please contact us:

  • By e-mail:
  • By telephone: 1-866-614-4244 (toll-free)
  • By regular mail: American Health HIPAA Privacy Officer, American Health Holding, Inc., 7400 West Campus Road, Suite 300, New Albany, OH 43054-8768


Changes to Privacy Statement
American Health may change this privacy statement from time to time without notice. This privacy statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.


  • The reason we continue to use American Health is because we can rely on them for defensible and reasonable reviews of our non-contracting provider bills (out- of- network claims). We have come to find their services invaluable.
    Pauline Hann
    Benefits Manager

    Carpenters Health & Welfare Trust Fund for CA Oakland, CA
  • Over the years, I have been impressed by both the Utilization Review and Case Management services provided by American Health Holding. The customer service is excellent! It is great to have an actual contact when a situation arises. The case management nurses are knowledgeable; their reports are understandable and comprehensive. Many of our patients in Case Management have called Group Administrators to say the case manager was wonderful to work with and very helpful.
    Mary Hasterok
    Case Management Coordinator

    Group Administrators, Ltd. Schaumburg IL