We frequently find ways to meet non-standard requests from our clients, often at no extra cost.
American Health works to exceed expectations. As a result, our clients feel good about doing business with us. Our service philosophy is summed up by the six qualities below:
In medical management, one size does not fit all. We have designed our services to be flexible. This allows our clients to customize their products to fit their unique needs.
We offer unparalleled quality in our products. With accredited expertise and experienced staff, our clinical programs use national guidelines with checks and balances to ensure we’re making the appropriate decision.
We offer competitive pricing while providing high quality service and a greater volume of member interaction.
Best system platform
Our medical management system, iSuite, is a competitive advantage. Its design and infrastructure support customization of plan-specific rules down to the group level. In addition, iSuite’s ease of use allows clients to obtain scheduled or on-demand reporting and supports American Health nurses in achieving market-leading productivity rates.
Resourcefulness involves finding a solution when it is not readily apparent. Our experienced team enjoys finding creative ways to solve problems in a timely and cost-effective manner.
We’re trustworthy, attentive and proactive. Our clients appreciate a smooth, seamless process for addressing their needs and developing solutions.
What is Total Quality Management at American Health Holding?
I have worked with AHH for many years and have always been pleased and impressed with their level of expertise and professionalism. Their case managers have served both our clients and the patients well in getting quality care while controlling costs. Makes us look good in selecting such a quality partner!
3PAdministrators Onalaska, WI
I have never been disappointed with American Health's level of customer service. I can't think of a single occasion where we've asked for something and not received it. We are also very appreciative of American Health's Utilization Management reports. They're very informative, concise, comprehensive and user friendly to both the administrators and the clinicians on staff.
Director of Health Benefits Management
American National Insurance Co. Galveston, TX
American Health has been an integral part of a collaborative team helping to manage the cost of services in a highly complex health market. Through personalized customer services, American Health focuses on providing timely and accurate responses and helps to ensure the right services are delivered at the right costs.Larry Slaff
Benefit Planning Inc. Edmond, OK
Over the years that we have been working with American Health, I have virtually no complaints. Our experience with AHH has always been fantastic for both us and our clients. We have always been more than satisfied with the service, the technology and the expertise.Susen Bookwalter
Vice President, Claims Review & Resolution
New Era Life Houston, TX
Flexibility has always been at the top. American Health goes out of its way to be in the forefront of new services and new products. They have a broad scope of case managers with a variety of specialties. They're cutting edge and a leader in the medical management industry.Kerry Kovaleski
Director of Medical Management & Provider Relations
Arizona Foundation for Medical Care Phoenix, AZ