Client Satisfaction Survey

What drives client satisfaction at American Health Holding?

In 2019, American Health's client satisfaction survey was administered by an independent consultant. We are pleased to state that 98% of our clients are satisfied overall with our products and services. Some key highlights of the survey, which is completed every two years and fulfills the requirements of our URAC accreditation, include:

  • 98% agree that our services are a good value
  • 98% would recommend American Health
  • 100% believe American Health is innovative
  • 98% say that we are easy to work with

AHH 2019 Client Satisfaction Survey Results.pdf


  • American Health has been an integral part of a collaborative team helping to manage the cost of services in a highly complex health market. Through personalized customer services, American Health focuses on providing timely and accurate responses and helps to ensure the right services are delivered at the right costs.
    Larry Slaff

    Benefit Planning Inc. Edmond, OK
  • There is an account management service philosophy that AHH has as an organization. Every touch point is a good experience. Good listening, good follow-through and flexibility without compromising the integrity of the AHH program.
    Ann Lervold, MA
    Quality & Health Promotion Services Manager

    First Choice Health Seattle, WA
  • We have been using American Health Holding for many years. From the relationship with our account executive to the quality of service provided, American Health is a knowledgeable and reliable partner.
    Thomas R. Daniel

    New Orleans Employers - International Longshoremen's Association New Orleans, LA
  • American Health's CM nurses balance the needs of our clients and each individual member they engage. Their model is personable, generating high member satisfaction, while providing program oversight to help manage our loss ratio.
    Lynn Fleury
    Marketing Executive

    Blue Benefit Administrators of MA
  • Flexibility has always been at the top. American Health goes out of its way to be in the forefront of new services and new products. They have a broad scope of case managers with a variety of specialties. They're cutting edge and a leader in the medical management industry.
    Kerry Kovaleski
    Director of Medical Management & Provider Relations

    Arizona Foundation for Medical Care Phoenix, AZ
  • Working with AHH has been a very positive experience. Their customer service is outstanding as is their product. I would recommend this company to anyone interested in enhancing their health care benefits and having a potential cost savings.
    Cindy Daly
    Account Executive

    Regional Care, Inc. Scottsbluff, NE