Client Satisfaction Survey

What drives client satisfaction at American Health Holding?

Our 2023 client satisfaciton survey was administered by our independent consultant, Saperstein Associates. We perform our client survey every other year which fulfills a requirement of our URAC accreditation.

We are pleased to report that we received a Net Promoter Score (NPS®) of 60 which is considered "Excellent". Net Promoter Score is a measure of how likely a client is to recommend (promote) services to an associate or colleague in a position like theirs. Scores range from -100 to 100. A score of 50 or higher is considered "excellent".

Some other key highlights from the survey include:

• 98% of clients agree that AHH services are a good value
• 98% of clients satisfied with AHH products and services
• 97% of clients are satisfied with their account manager
• 99% of clients would recommend AHH to a colleague

AHH 2023 Client Satisfaction Survey Results.pdf

Testimonials

• American Health has been an integral part of a collaborative team helping to manage the cost of services in a highly complex health market. Through personalized customer services, American Health focuses on providing timely and accurate responses and helps to ensure the right services are delivered at the right costs.
  

  Larry Slaff
  President
  Benefit Planning Inc. Edmond, OK
• We have been using American Health Holding for many years. From the relationship with our account executive to the quality of service provided, American Health is a knowledgeable and reliable partner.
  Thomas R. Daniel
  Administrator
  New Orleans Employers - International Longshoremen's Association New Orleans, LA