Sales and Account Management
How is client service different at American Health Holding?
What is the value of American Health's scale?
Rob Dubois • Senior Director, Client Services
Rob Dubois Rob has 19 years of experience in the health care industry, most recently as Director of Product Development for Lumenos, a leading consumer-directed health plan. His product efforts at Lumenos focused on engaging consumers more directly in their health care purchases. His diverse background includes direct clinical practice as a behavioral health/substance abuse therapist, call center management and implementation, and account management. Over the years, Rob has shown the ability to establish a level of trust with his clients by engaging them in a manner that proactively identifies their concerns and resolves issues in a timely manner. As Senior Director, Client Services, Rob leads the account executive team to ensure the voice of the customer is communicated throughout American Health’s operations.
Gina Paglia • Director, National Accounts
Gina has over 25 years in the healthcare industry. As Director, of National Accounts, Gina offers significant expertise in managing a broad array of payor types focused on developing client specific growth strategies. Gina has demonstrated a proven ability to create and cultivate a high performance team that focuses on developing long-lasting client relationships resulting in high retention rates. She develops solutions that best address the client’s needs while coordinating the involvement of the various support and services teams in order to meet the clients expectations and their performance objectives. Throughout her career, Gina has had significant success in producing revenue and profitability gains for clients. Her work includes serving as a change agent for transformation of various processes to ensure a smooth execution of client objectives.
Carrie Raethke • Vice President, Sales
Carrie has over 20 years of health care industry experience and possesses a wealth of knowledge about self-funded health plan management. Carrie’s career began in 1994 with Humana in Green Bay, WI in claim operations. In 1996 she relocated to Minneapolis and began working for UnitedHealthcare Administrators, Inc., the third party administrator (TPA) that later became UMR, where she spent 12 years in Operations, Account Management and Product Management. In addition, Carrie was on the senior management team that formed Avidyn Health, a medical management entity, where she served as Vice President, Account Management and Vice President, Sales. Carrie joined American Health in 2008 as Vice President, Sales and enjoys working with clients to customize programs to meet their individual needs.
Richard Hodsdon • Vice President, Sales
Richard has more than 25 years of health care industry experience, and prior to joining American Health was Vice President of Sales and Marketing at HHS, Health Options in Grand Rapids Michigan. In addition to his extensive background in healthcare, he has experience in the areas of Program Development, Strategic Planning, Corporate Metrics and Senior Leadership. As Regional Vice President of Sales for American Health, Richard applies his expertise in the areas of disease management, predictive modeling, and behavioral health to provide customized, integrated health care solutions for his clients in the Midwest and Southeastern regions of the United States.
Stephanie Mills • Vice President, Sales
Stephanie has more than five years’ experience in the medical management and Third Party Administrator industries, focusing on implementing new clients and enhancing services for existing clients. Throughout her career, she has excelled in customer-focused roles, including most recently as Account Manager for CareGuide where she managed several key clients representing multi-million dollar annual revenue stream.
I have never been disappointed with American Health's level of customer service. I can't think of a single occasion where we've asked for something and not received it. We are also very appreciative of American Health's Utilization Management reports. They're very informative, concise, comprehensive and user friendly to both the administrators and the clinicians on staff.
Director of Health Benefits Management
American National Insurance Co. Galveston, TX
There is an account management service philosophy that AHH has as an organization. Every touch point is a good experience. Good listening, good follow-through and flexibility without compromising the integrity of the AHH program.Ann Lervold, MA
Quality & Health Promotion Services Manager
First Choice Health Seattle, WA
We have been using American Health Holding for many years. From the relationship with our account executive to the quality of service provided, American Health is a knowledgeable and reliable partner.Thomas R. Daniel
New Orleans Employers - International Longshoremen's Association New Orleans, LA
There are specific companies where you have one or two people that you can contact, and those people come and go. Our companies have been working together since the 90s. There's a huge comfort factor in being able to contact my American Health account executive who I've worked with for years and years. I know I'm going to get a response, and it's going to be timely. If it's something that is being worked on, then American Health keeps me updated. And if there is any way, shape or form that what I'm asking for can happen, it's done. And if it's not, then I still know I'm going to get an answer, even if I don't like that answer. That's unique nowadays. Everyone wants to pass the buck. That is worth gold. If I can have someone that's honest with me, that's huge.Marc Paulson
Benefit Plan Administrators, Eau Claire Eau Claire, WI
American Health has provided a great resource with their ability to assist with RFP and sales opportunities. They are always willing to customize materials and programs to best fit our clients' and prospects' needs.Bill Bixler
Sr. Account Executive
The Loomis Company Wyomissing, PA