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American Health receives "excellent" Net Promoter Score of 60

American Health has completed our biennial client satisfaction survey, which was adminstered by independent consultant Saperstein Associates and are proud to share the results.

In addition to an "excellent" Net Promoter Score (NPS®) of 60, our clients had the following impressions of our service:

• 98% of clients agree that AHH services are a good value
• 98% of clients satisfied with AHH products and services
• 97% of clients are satisfied with their account manager
• 99% of clients would recommend AHH to a colleague

For an overview of our 2023 results and more information, visit the Client Satisfaction Survey page of our website.

Testimonials

• American Health's integration of data in one place that can actually speak to one another (Disease Management can speak to Case Management, etc.) is a strong point to our book of business. Information is available to everyone, which really plugs some holes in the whole wellness/chronic disease management continuum. This filled our need for a program to manage people with chronic conditions and not just the catastrophic.
  Tina Vasen
  VP Marketing
  Trusteed Plan Services Corp. Tacoma, WA
• The reason we continue to use American Health is because we can rely on them for defensible and reasonable reviews of our non-contracting provider bills (out- of- network claims). We have come to find their services invaluable.
  Pauline Hann
  Benefits Manager
  Carpenters Health & Welfare Trust Fund for CA Oakland, CA
• American Health is and has always been very receptive to any need that we may have in servicing our clients. Their products and services are constantly being updated to meet the changing needs of this market. I would highly recommend AHH to anyone needing medical management services.
  Deb Immel
  RN CMCN CCM