24/7 Physician Consultations

Provides members with peace of mind, saves time and money, and offers cutting-edge decision tools to help members take control of their health

According to the Wellness Councils of America, 70% of in-office doctor visits could be handled by a telephone call or an e-mail. Our relationship with Consult A Doctor™ satisfies the members’ need for 24/7 access to licensed physicians while reducing claim costs for benefit plans. Access to Consult A Doctor’s network of licensed physicians reduces unnecessary visits to the doctor or emergency room, allowing members alternatives to visiting their primary care physician for purely informational and basic reasons, such as prescription refills. This correlates to a reduction in sick-leave absenteeism and less time off work. Members can choose to consult with a doctor by telephone in a number of ways or by secure email:

• Telephone Medical Consultations allow members to speak with a doctor immediately to get information, ask medical questions, and receive advice and recommendations for common symptoms and conditions.
• Priority Tele-Consults allow members to talk to a doctor within three hours—most often within one hour—for in-depth consultations, request prescription medication, and obtain a diagnosis or treatment plan.
• Tele-Consults By Appointment allow members to get in-depth consultations, request prescription medication, and obtain a diagnosis or treatment plan.
• E-Consults for medical consultations are always available for members to send their questions to a doctor using a secure messaging system. Members receive a response usually within a few hours and guaranteed within 24 hours. 

Why Use Consult A Doctor?

Getting expert medical advice from a doctor has never been easier! In addition to consulting with a physician by phone or secure email, Consult a Doctor also includes a one-stop health Web portal that features My Personal Health Manager which allows members to search for a specific health topic then click to consult with a doctor via phone or email. This integrated solution offers convenience and peace of mind, ensuring that individuals are never alone when they have a health care need. Consult A Doctor can save hundreds or thousands of dollars by helping avoid unnecessary doctor’s office or ER visits. It also saves time by avoiding waiting for an appointment or sitting in the doctor’s office.

Common Conditions Treated

• Cold/flu
• Allergies
• Sinus infections
• Bronchitis
• Headaches, migraines
• Stomach ache, diarrhea
• Respiratory infections
• Urinary tract infections
• Prescription refills (no DEA-controlled substances)
• And many more! 

• Reduces claims costs for benefit plans
• Convenient 24/7 access to licensed physicians saves time and aggravation, eliminates waiting days or weeks for an appointment
• Offers a fast, affordable alternative for minor medical problems and helps alleviate avoidance of health issues
• Members receive answers and treatment by secure e-mail or telephone within minutes
• 82% of members surveyed said that the service helped them avoid an unnecessary doctor or ER visit
• 98% said that they would recommend our 24/7 Physician Consultations to their friends and family

To learn more about American Health's 24/7 Physician Consultations program, please call us at (866) 614-4244 or send an email to marketing@AHHinc.com.